Policies
Refunds and Returns
If the learning packs do not meet requirements, simply return the package by recorded delivery within 28 days of receipt. We will then refund in full providing the following conditions are met.
- Materials arrive in a resalable condition.
- A copy if the invoice is enclosed.
We regret this guarentee does not apply to overseas orders.
Delivery Methods and Timing
1. Video and DVD packs
On confirmation of payment received for a UK address the packs will be shipped within 7 working days via first class royal mail delivery.
Non UK addresses will also use Royal Mail.
2. Downloadable Chapter
All downlaodable chapters will be accessable after confirmation of payment. This will either be immediate or an access email within 48hrs depending on the product or service. Changes to this policy will occur as the products are brought online. We intend on moving to instant access on payment completion for all online products after launch and pilot scheme has ended.
3. Any online content
All online content will be accessable after confirmation of payment. This will either be immediate or an access email within 48hrs depending on the product or service. Changes to this policy will occur as the products are brought online. We intend on moving to instant access on payment completion for all online products after launch and pilot scheme has ended.
Privacy Policy
1. Introduction
This policy covers the Studio3’s use of personal information that the Studio3 collects when you use any Studio3 site.
From time to time, you will be asked to submit personal information about yourself (e.g. name and email address) in order to receive or use services on our website. Such services include newsletters, message boards and Studio3.org/members membership.
By entering your details in the fields requested, you enable the Studio3 to provide you with the services you select. Whenever you provide such personal information, we will treat that information in accordance with this policy. When using your personal information Studio3 will act in accordance with current legislation and aim to meet current Internet best practice.
2. Use and storage of your personal information
When you supply any personal information to any Studio3 site (e.g. for product/service purchase/registration or membership) we have legal obligations towards you in the way we use those data. We must collect the information fairly, that is, we must explain how we will use it (see the notices on particular webpages that let you know why we are requesting the information) and tell you if we want to pass the information on to anyone else.
In general, any information you provide to the Studio3 will only be used within the Studio3. Your information will be disclosed where we are obliged or permitted by law. Also, if you post or send offensive, inappropriate or objectionable content anywhere on or to any studio3 site or otherwise engage in any disruptive behaviour on our sites, Studio3 can use whatever information that is available to it about you to stop such behaviour. This may involve informing relevant third parties such as your employer, school e-mail/Internet provider and law enforcement agencies about the content and your behaviour.
We will hold your personal information on our systems for as long as you use the service you have requested, and remove it in the event that the purpose has been met, or, in the case of Studio3.org/members membership you no longer wish to continue your registration as a member. For safety reasons, however, the Studio3 may store messaging transcript data (including message content, member names, times and dates) arising from the use of Studio3 forum. Where personal information is held for people who are not yet registered but have taken part in other Studio3 services (e.g. conference registration), that information will be held as long as is necessary to ensure that the service is run smoothly. We will ensure that all personal information supplied is held securely, in accordance with the Data Protection Act 1998.
If you are notified on a Studio3 site that your information may be used to allow the Studio3 to contact you for "service administration purposes", this means that the Studio3 may contact you for a number of purposes related to the service you have signed up for. For example, we may wish to provide you with password reminders or notify you that the particular service has been suspended for maintenance. We will not contact you for promotional purposes, such as notifying you of improvements to the service or new services on any Studio3 site unless you specifically agree to be contacted for such purposes at the time you submit your information on the site, or at a later time if you sign up specifically to receive such promotional information.
3. Access to your personal information
You have the right to request a copy of the personal information Studio3 holds about you and to have any inaccuracies corrected. (We charge £10 for information requests.) Please address requests to the Data Protection Officer, Studio3, First Floor, 32 Gay St Bath BA1 2NT (Email: dpa.officer@studio3.org).