The Products
There are currently 2 training packs available.
Pack one
designed for staff who work in services for people with learning disabilities.
Pack two
specifically designed for staff who work with older adults and people who are labelled as elderly mentally ill.

From these packs you will learn:
- Many causes of frustration and anger which can lead to challenging behaviour
- What winds people up, what calms them down
- The least aversive ways of managing a behaviour
- How our behaviour can effect the behaviours of others
- How to move away from a demand culture - demands are not always what they appear to be
- Why it is a good idea to avoid confrontation
- An understanding of the arousal curve - being aware of the trigger zone
- The value of Reactive Planning
- What to do after an incident
- How to work within the law
Each pack costs £49.99 plus VAT (€ 75) and comprises two DVDs and supporting literature which provides additional information and exercises designed to be used in conjunction with the DVDs. Whilst individuals can use the packs on their own, a facilitator's handbook is included for group participation. Experience has shown that this is the best way to use the packs as many of the exercises are designed for group discussion. Group work also leads to greater consistency within staff teams.
Some of the topics covered in the exercises include:
- What challenges do you face in your work?
- What influences your perception of challenging behaviour?
- Causes of aggression
- Observing behaviours
- Developing Reactive Plans
- Understanding incidents
- Meeting communication needs
The first DVD is of a generic nature and introduces viewers to the concept of the low arousal approaches. The second DVD is client group focussed to address how low arousal can help in specific settings. Each DVD has contributions from leading Clinical Psychologists, Behavioural Consultants, Service Managers and Ward Managers, each a specialist within their own client group. The DVDs are also richly interspersed with true to life role plays and dramatic scenarios providing powerful illustrations of the key points.
These learning packs will be an invaluable resource for both the induction of new staff as well as promoting a consistent approach within experienced staff teams.